In recognition of the fact that 90 percent of its transactions or engagement with customers is digital and require support, and to ensure that its customers can have access to simple, fast and secure tech-driven solutions to all digital banking challenges, Access Bank Plc has unveiled its AccessX experience centre.

At the Access Bank experience centre codenamed AccessX, the Bank’s customers can resolve challenges, complaints, enquiries or requests across Access Bank’s digital channels as the Bank’s tech skits can resolve the challenges on the spot.

The Street Reporters Newspaper reports that the AccessX is a one-stop technology hub where Access Bank customers are taken on a digital tour spanning from artificial intelligence to robotics and smart data and a place to demonstrate the best of the Bank’s innovative solutions through self-service banking.

According to the Executive Director, Retail Banking of Access Bank, Victor Etuokwu, who spoke to journalists during a recent tour of the facility in Lagos, the experience centre “is a one-stop technology hub where customers are taken on a digital tour spanning from artificial intelligence to robotics, and smart data.”

Etuokwu then explained that the vision of the bank is for every Nigerian to be able to make banking transactions in several branches digitally.

The Executive Director added that Access Bank took to the initiative to ensure its services can be accessed, saying “AccessX is an additional touchpoint to back up our customers.”

Etuokwu noted that the bank is setting up the experience centre across the country to enable its customers “to have a point of contact where they can get support, find out what is new on digital and get speedy service that is outside of the traditional branches.

“The traditional branches do have their place, they have something to support with but AccessX centre is 100 per cent digital support.”